Last updated 23 October 2026
PLEASE READ THESE TERMS BEFORE CREATING AN ACCOUNT, USING THE SERVICES OR BUYING A GIFT OR STAFF PACK. SERVICE USERS AND INDIVIDUAL GIFT BUYERS MUST BE IN AUSTRALIA AND AT LEAST 18 YEARS OLD. YOU ACCEPT THESE TERMS THROUGH THE REGISTRATION OR PURCHASE ACCEPTANCE STEP. IF YOU DO NOT AGREE, DO NOT CREATE AN ACCOUNT, USE THE SERVICES OR MAKE THE PURCHASE.
QA Pro Pty Ltd ABN 82 072 534 877, trading as Blametrev ("QA Pro", "we", "us" or "our"), operates www.blametrev.com and each associated Blametrev mobile application (or app) (together, "Platforms"). We provide software tools through the Platforms for AI text conversations, venting, reflection, personalisation, moods, guided apologies and cheer content ("Services"). "Content" means the information, images, software and other materials we make available through the Platforms, excluding your Client Data as defined in section 6.
Trev is an AI character, not a human being, therapist, doctor or crisis service. Replies and generated content may be inaccurate, invented, incomplete, inappropriate or harmful. The Services do not provide medical, psychological, legal, financial or other professional advice, diagnosis or treatment. You must not rely on them for important decisions or as a substitute for professional or emergency assistance.
If you or someone else is in immediate danger, call 000. For crisis support in Australia, contact Lifeline on 13 11 14. Our Safety page provides further support information. Chats and reports are not continuously monitored by a person, and we do not guarantee that the AI will recognise a crisis or arrange assistance.
These Terms form an agreement between you and QA Pro for the Services or gift purchase you accept. You accept them at registration or the purchase acceptance step. An organisation in Australia may buy codes to fund eligible individuals’ personal accounts; its representative must be at least 18 and authorised to bind it. The specific offer expressly accepted at checkout forms part of the purchase. If price, billing period or included features materially conflict, the specific accepted offer applies, subject to mandatory rights. Each recipient accepts the applicable Terms for their own account.
Use the Services for your own lawful, personal purposes and follow reasonable directions needed for security, safety or compliance. Applicable store terms may govern app installation and store purchases. We will identify and provide applicable model-use conditions before access to the affected feature and obtain your agreement where necessary. You must comply with conditions you expressly accept for that feature. They do not remove your mandatory Australian rights or our obligations. If we cannot meet a supplier condition necessary for a feature, we will not make that feature available.
We may make changes to reflect changes in law, security, technology or the Services. We will give at least 30 days’ direct notice of a material adverse change unless an urgent legal or security reason requires a shorter period, in which case we will notify you as soon as practicable. You may cancel future renewal before a change takes effect; if we materially reduce an existing paid service and cannot provide a reasonable alternative, applicable refund rights are preserved.
Content is general information only. AI-generated replies, memories, summaries, apologies, jokes, stories, sayings and portraits are generated by automated systems and may vary or resemble content provided to others. Review generated text before using or sharing it. An apology draft is a suggestion, not a statement verified by us or a guarantee of another person’s response. You must not use generated material to make important health, safety, legal, financial or employment decisions without appropriate independent advice.
We will take reasonable care in providing the Services and correcting material information we control. We do not promise that every AI response is correct, suitable or free from bias. Check important factual statements independently. A saved memory or mood pattern is not a diagnosis or verified fact about you. You can review and correct memories and report an unsuitable response.
You must not copy, sell or exploit our Content commercially without permission, infringe another person’s rights, or misleadingly attribute AI-generated content to a real person. You may use and share your own inputs and permitted generated outputs for personal purposes, subject to law, the rights of others and these Terms. Restrictions do not prevent uses permitted by law.
You must create an account and confirm you are at least 18 before using the Services. The launch is for personal use by individuals in Australia, including recipients of funded gift or staff access. You must not create an account for a child, share access with a child or misrepresent age. We may request proportionate age-assurance information where needed for legal or safety requirements and explain its privacy handling. The current offer does not include guest chat, voice calls or employer-controlled accounts. Mobile apps are available only when released through the relevant store.
Provide an email address you are authorised to use and accurate information needed to manage the account and subscription. You may use a nickname in your profile; optional profile details need not be completed. Keep your contact and billing information current. You must not impersonate anyone or provide another person’s sensitive or confidential information without a lawful basis.
We may refuse or restrict registration for a reasonable legal, eligibility, security or safety reason, including suspected underage use or impersonation. Where appropriate, we will explain the reason and how to contact us to seek review. We will not cancel a paid account merely because it has been inactive for 90 days. Suspension and termination are subject to the provisions below and your consumer rights.
Keep your password and account access secure. You must not deliberately share them or use another person’s account. Notify us promptly if you suspect unauthorised access. You are responsible for your own actions and reasonable account-security precautions; you are not automatically liable for every unauthorised transaction.
While entitled to access, you have a limited, non-exclusive, personal, non-transferable licence to use the Services and associated app for their intended purpose, subject to these Terms, store rules and mandatory law. It does not transfer our software or brand. Paid AI functions require an active trial, paid subscription or redeemed gift entitlement; saved-data access remains available after that entitlement ends as explained below. Buying a staff pack funds individual access and does not provide employer monitoring, clinical, or workplace-compliance services.
Provide information reasonably needed to resolve an account or service issue and follow proportionate safety or security directions. You do not have to provide unrelated personal information or give us unrestricted access to your device. Before using an optional feature involving sensitive information, review the relevant notice and any consent request.
We may interrupt access for necessary maintenance, upgrades or security work. We will use reasonable efforts to minimise disruption and give appropriate notice of planned material interruptions. We cannot promise continuous availability. This does not exclude consumer remedies where an interruption amounts to a failure to provide the service required by law.
Report a technical fault or harmful reply through the app’s reporting tools or customerservice@blametrev.com. Include enough information to investigate, avoiding unnecessary sensitive details. We will assess the report and take reasonable steps appropriate to the issue. The mailbox is reviewed daily but is not an emergency or continuously monitored support channel. Use emergency or crisis services for urgent danger or distress.
The Services use third-party AI and infrastructure. We may change models, permitted providers or technical arrangements after assessing privacy, safety and legal requirements and giving any necessary notice or seeking consent. We will not introduce an unrelated use of sensitive information merely by changing a model. AI may fail to recognise risk, and a refusal or safety warning may occasionally be inappropriate. You must not attempt to use the app as a clinical monitoring or emergency-response system.
Our current monthly and annual plans include all advertised features, subject to the limits disclosed before purchase. AI use has per-user limits of 20 requests per minute and 500 per day; features may share limits. This does not guarantee unlimited completed conversations or continuous availability. Material changes are disclosed before they apply to renewal, with remedies preserved if an existing paid service is materially reduced. You must provide a compatible device and internet connection.
You may discuss frustration, difficult feelings or distress. However, you must not use the Services to: (i) plan, instruct, encourage or facilitate violence, self-harm, abuse, exploitation or criminal activity; (ii) create, seek or distribute child sexual exploitation material, unlawful sexual content or other prohibited material; (iii) harass, threaten, deceive, impersonate or infringe privacy or intellectual property; (iv) defeat safety or age controls, gain unauthorised access, introduce malware or disrupt the Services; or (v) unlawfully scrape, reverse engineer, resell or automate access. Nothing prohibits legitimate safety reporting or conduct expressly permitted by law. We may take proportionate action against misuse, considering context and your rights.
"Client Data" means the information and materials you submit or save through your account, including messages, profile information, apology inputs, notes and mood entries. As between you and us, you retain your existing rights in Client Data and the rights of third-party owners remain theirs. We do not acquire ownership of your personal information or a lien over it because a fee is disputed or unpaid. Generated content and service materials are addressed under Intellectual Property Rights. Information you submit when buying a gift or staff pack is also handled as Client Data under these Terms, as relevant to that purchase.
Chats, summaries, profiles, memories, search representations, moods, notes, schedules and portraits can be stored to provide the features. AI can infer memories after a reply and summarise older chat content. A retired memory may remain stored but hidden until deleted. You should review and correct inaccurate memories. Deleting chats is separate from deleting memories or other saved information. Relevant providers process selected information overseas as described in our Privacy Policy.
Available settings let you view and remove information, subject to retention requirements. Where mobile apps are available, account deletion opens our website for sign-in and confirmation. Deletion ordinarily removes live account/feature records; backups may retain them for up to seven days, and providers may independently retain email, technical or transaction records. Law or the administration of separate gift purchases may require records to remain. We retain the coded email record described in our Privacy Policy and clause 7 after deletion of an account that had a website free trial or subscription, including a gift subscription. Trial use is limited to 12 months after the latest qualifying deletion; backups and legal holds do not extend it. Our Privacy Policy explains expiry, cleanup, restoration, access and retention. We do not promise instant erasure of every copy or access exclusively by you.
After a trial, subscription or gift-access period ends, paid AI features stop, but you can still sign in to view or delete saved information and request account deletion, subject to lawful retention. You should keep copies of information you need. Account deletion is not a refund request, does not automatically cancel Apple billing and does not cancel separate gift places bought for other people.
The website offer is in Australian dollars, with all advertised features subject to disclosed limits. Annual billing charges the full amount, not monthly instalments; any approximate monthly equivalent is for comparison. The total price, period, features and trial available on your channel are shown before authorisation. App-store purchases are available only when the relevant apps and offers are released. We will not charge you for a plan or billing period, or at a price, that you have not authorised.
Where the seven-day free trial is offered to an eligible user, starting it requires payment details or subscription authorisation. The offer identifies the trial end date, first charge, total, and renewal frequency. Our website asks you to cancel at least 24 hours before the trial ends to avoid the first charge; check and retain the exact deadline displayed for your channel. Any more favourable applicable cancellation right is preserved. Unless cancelled by that deadline, the selected monthly or annual paid subscription starts and renews until cancelled. The free period itself is not charged. Gift access is a separate prepaid entitlement and does not require you to authorise a new recurring subscription.
A website free trial may be unavailable where your email matches the limited coded identifier retained with a creation date after deletion of an account that had a website free trial or a subscription, including a gift subscription. We lowercase addresses, remove “+tags” and remove dots from Gmail addresses only, so some variations match. The restriction expires 12 months after the latest qualifying deletion and restarts only on a later deletion of an account with that qualifying history. A sign-in, trial check or deletion of an account without that history does not restart it. Expired records are removed before trial checks and during daily cleanup, including following backup restoration. Backups or legal holds do not extend eligibility restrictions. The check does not prevent registration or paid access, or shorten an already granted trial. If ineligible, you will be charged immediately with no free trial only if you authorise the displayed paid subscription. We show its total price, billing period and automatic renewal before authorisation; a match alone does not authorise a charge. Contact customerservice@blametrev.com to review an incorrect match. Apple and Google apply their separate trial rules; this check is not used for their purchases.
Gift and staff packs are one-time purchases of the number of places shown in the accepted offer, currently from 1 to 200 at $88 per person (incl GST). You can buy without an app account. We provide one shared code on the confirmation screen and by email after successful payment. Each place gives one eligible person, including the buyer if eligible, 12 months of access. Each recipient uses or creates their own account and redeems one place; the code stops working when all places are used. Share it only with intended recipients and contact us promptly if delivery fails or the code is compromised.
The 12-month service period is separate from the time allowed to redeem an unused place. Unused purchased places remain redeemable for at least three years after supply, or any longer period stated in the offer or required by law. We show the code’s issue date and redemption expiry, or state that it has no expiry, in the purchase confirmation and code information. We do not impose activation, account-keeping or inactivity fees on a code. Contact us if a code does not provide the purchased entitlement; mandatory refund and other remedies remain available.
A gift does not renew automatically or authorise future charges to its buyer or recipient. Any later paid subscription requires separate authorisation. If a recipient already has a subscription, redeeming a gift does not itself cancel that subscription or its billing. Before redemption, we explain the gift’s start/end dates and how it interacts with existing access; it does not remove already purchased access without agreement. Use the original payment channel to cancel existing renewal and contact us if there is an overlap or incorrect charge.
A staff pack funds personal accounts; it does not give the buyer or employer access to recipients’ conversations, memories, moods or profiles, or let the buyer consent to sensitive-information handling for them. Recipients must meet the adult/Australian eligibility requirements and accept their own account Terms and any required consent notices. Separate employer administration, clinical services, voice and workplace-risk compliance services are not included in a code purchase.
Cancel future renewals through Manage subscription on our website for a website purchase, Apple subscription settings for an Apple purchase, or Google Play subscription settings for a Google purchase. Cancellation takes effect for future renewals; access continues until the trial or paid period ends. Deleting the app or signing out does not cancel a subscription. Contact us if the cancellation mechanism fails or you believe a charge is unauthorised.
Deleting your Blametrev account does not cancel an Apple subscription: cancel it separately in Apple’s subscription settings. The account-deletion screen includes a warning and link. For website and Google Play purchases, the deletion process attempts to cancel future renewal. If it reports a cancellation error and does not complete deletion, contact us so we can assist and deal with your privacy request; a payment-system failure does not remove your privacy rights.
Subject to Australian Consumer Law, other mandatory law and platform requirements, we do not provide discretionary refunds merely for a change of mind or unused time after cancellation. This does not limit a refund or other remedy for a service failure, an unauthorised charge or another legal entitlement. Contact us about purchases or for assistance. Apple assesses Apple-store refund requests through its process; Google provides its own refund process.
We do not impose a charge for seeking a lawful refund or disputing an unauthorised charge. Any refund we owe will be made through the appropriate payment process. We will not automatically pass all chargeback, refund or transaction-reversal costs to you. Your payment provider may apply its own lawful charges under its separate agreement with you.
If an authorised payment fails, the payment platform may retry it under the conditions disclosed to you. We may pause paid AI access after appropriate notice and an opportunity to resolve the issue. We do not impose interest or an account-deletion charge under these Terms. We will investigate a genuinely disputed charge and will not restrict statutory access or correction rights merely because payment is disputed.
A price change applies only to a future renewal after at least 30 days’ direct notice, or any longer period required by law. You can cancel renewal before the change. We will not increase the price of an already purchased billing period.
"GST" means goods and services tax under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). Amounts are in Australian dollars unless expressly stated otherwise.
Consumer prices displayed by us include applicable GST and unavoidable charges. There is no additional GST top-up to the total subscription price you authorise. The full annual amount will be displayed where annual billing is selected.
We are responsible for taxes imposed on our business. Any charge payable by you for the Services will be included in the total price or clearly disclosed as required by law before you agree.
Any GST payable on our subscription supply is included in the agreed consumer price. We will provide appropriate payment records through us or the payment platform.
You retain the intellectual property rights you hold in Client Data. You must have the permissions reasonably needed for information you choose to submit. You must not upload confidential material or another person’s sensitive information without lawful authority. We do not claim exclusive ownership of your inputs or of every AI-generated output.
You permit us and our relevant service providers to process, store, transmit and use Client Data only as reasonably needed to provide the features you use, administer and protect the Services, deal with your requests or reports, and meet legal requirements, consistently with the Privacy Policy and any required consent. This permission does not authorise selling your identifiable chats, advertising with them or training general-purpose AI models on them. It ends when no longer needed for those purposes, subject to lawful retention.
Rights in our software, service design, brand and other Content belong to us or the relevant owners/licensors. No statement here represents that QA Pro owns a trade mark held by another person. You may use the generated replies, apology text and your Trev portrait for your own lawful personal purposes, subject to third-party rights. AI outputs may not be unique or protected by copyright; we do not guarantee exclusive ownership or non-infringement of every output.
You must notify us promptly if you receive a credible claim that the Services or generated material infringe someone’s rights. We will investigate and may modify the affected feature, obtain necessary permission, provide a reasonable alternative or stop the affected supply with any refund required by law. You must not admit liability on our behalf. This clause is not a promise to defend every claim concerning AI content.
We are not responsible for obtaining rights in content you independently add or in a use outside the permissions granted to you. Responsibility for an alleged infringement depends on the facts and applicable law.
You may provide suggestions voluntarily. We may use feedback to improve the Services without an obligation to pay, but do not acquire ownership of your personal chats, pre-existing intellectual property or confidential information merely because you contact us. We will handle personal information in feedback under the Privacy Policy.
We will protect information reasonably understood to be confidential and use or disclose it only for the Services and other lawful purposes explained in these Terms and the Privacy Policy, or with appropriate consent. Relevant administrators, suppliers and professional advisers may need access. We may disclose information where law requires or permits it. AI processing is not legal professional privilege or a guarantee of secrecy. You must not disclose another person’s confidential information unless authorised. Your right to complain, obtain advice or report unlawful conduct is preserved.
Our Privacy Policy explains information collection, AI processing, overseas recipients, security, retention, deletion and complaints. A copy is available on our website.
We will comply with privacy and health-information laws applying to our handling of personal information. You must not unlawfully disclose another person’s information through the Services. You may request access, correction or deletion, subject to applicable law. We will retain records where legally required.
Contact customerservice@blametrev.com with a privacy concern. We will assess it and respond within a reasonable time, generally within 30 days or any applicable statutory period. You may also contact a relevant regulator as explained in the Privacy Policy.
To the full extent permitted by the Australian Consumer Law or any other law, you access and use the Services at your own risk on an “as is” and “as available” basis. We do not guarantee perfect AI accuracy, uninterrupted availability or an emotional, health or interpersonal outcome in respect of the use of the Services. You should use your own judgment and obtain suitable human assistance where needed.
We are not responsible for loss to the extent caused by your deliberate misuse, an independent event for which we have no legal responsibility, or a use contrary to clear and reasonable service limitations, subject to applicable law. You remain responsible under applicable law for loss you cause through fraud or deliberate unlawful misuse of the Services.
Subject to the exceptions below and to the extent permitted by law, we are not liable to you for indirect or consequential loss arising out of or in connection with our Platforms or Services, whether in contract, tort (including negligence), under statute or otherwise. For this purpose, indirect or consequential loss means loss that does not arise naturally in the ordinary course from the relevant breach, act or omission.
Subject to the exceptions below and to the extent permitted by law, our total aggregate liability to you for all claims arising from the same event or series of related events in connection with our Platforms or Services, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total fees paid by you, or on your behalf, for the Services or purchases giving rise to those claims during the 12 months immediately preceding the first event giving rise to the claims. For a gift or staff pack recipient, the amount paid for that recipient’s place counts as fees paid on their behalf. The limit applies to all claims arising from those events together, rather than separately to each claim.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability under the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted or modified. This includes any statutory entitlement to compensation for reasonably foreseeable loss or damage resulting from a failure to comply with a consumer guarantee. Neither the liability exclusion nor the liability limit above applies to: (i) liability that cannot lawfully be excluded or limited; (ii) any refund or repayment due to you under these Terms or applicable law; (iii) death or personal injury caused by our negligence; (iv) our fraud or wilful misconduct; or (v) our breach of obligations concerning privacy, confidentiality or the security of your personal information.
You may link to public pages lawfully and accurately without implying our endorsement or misusing our intellectual property. We may reasonably ask you to correct a misleading link or remove an unlawful one. This clause does not prevent honest criticism, reporting or a use permitted by law.
External resources, crisis services, payment platforms and provider information are operated by their respective providers. Their own terms and privacy practices apply to their services. A link does not promise their availability or endorse every statement they make.
We encourage you to contact us first so we can investigate and seek a fair resolution. This process does not prevent a complaint to a regulator, an application to a court or tribunal, an urgent remedy or action needed to preserve a time limit.
Send the relevant account details, a description of the issue and the outcome you seek to customerservice@blametrev.com. We will review the matter and seek to resolve it promptly, normally within 30 days, or explain why more time is needed. Provide only information reasonably needed for the issue.
If the matter remains unresolved, we may agree with you to mediation, including a suitable low-cost or remote process. The mediator, costs and procedure must be agreed. You are not required to incur disproportionate mediation costs before exercising a legal right.
Arbitration is optional and requires a separate agreement after the dispute arises. These Terms do not compel arbitration or waive access to a court or tribunal.
Information exchanged solely for settlement will be treated appropriately under applicable law and any agreed process. Nothing prevents disclosure to your advisers, a regulator or authority, making a lawful report, enforcing a settlement or exercising a statutory right.
You may stop using the Services and cancel future renewal through the relevant subscription channel. Cancellation ordinarily leaves access until the trial or paid period ends. Gifts do not renew; closing an account ends access to its active data, subject to separate billing, gift and lawful-retention provisions. It does not cancel unused gift places bought for other people or waive a refund or other mandatory right.
We may suspend or terminate an account for a material breach, legal requirement, credible safety or security risk, or an unresolved failure to pay an authorised charge. Where appropriate, we will give reasons and at least 14 days to remedy a remediable breach. Immediate proportionate action may be taken for urgent risk or serious unlawful conduct; we will explain it when reasonably possible and provide a review contact. A report of distress alone is not a reason to punish a user.
If we discontinue a paid service for business or supplier reasons, we will give reasonable notice where practicable and refund prepaid amounts attributable to a period we cannot supply, subject to any more extensive legal entitlement. We will provide a reasonable opportunity to retrieve available data where lawful and practicable, except where immediate action is necessary for a legal or security reason.
Termination does not extinguish accrued rights, refund entitlements or liability for a previous breach. We may recover amounts lawfully due. Any retained information remains subject to the Privacy Policy and applicable retention limits; we do not acquire unrestricted rights to Client Data on termination.
Provisions concerning accrued payment or refund rights, intellectual property, confidentiality, privacy, liability, disputes and general provisions continue only to the extent needed to give effect to their purpose. Their survival does not prolong a licence to use personal information beyond an authorised purpose or override a statutory deletion or retention requirement.
We will send material account, subscription and Terms notices directly to the email address or appropriate account/store communication channel associated with you. General notices may also appear on our website. You may contact us at customerservice@blametrev.com. You must keep your contact details current.
These Terms of Use constitute the entire agreement between you and us in connection with their subject matter and supersede all prior statements, representations, warranties, understandings, arrangements or agreements.
Each party will provide reasonable cooperation needed to give effect to this agreement. A consent or approval will not be unreasonably withheld where it is needed to exercise an existing right.
Your personal account cannot be transferred to another person without our agreement. We may transfer the service agreement with a genuine business transfer where this does not materially reduce your rights or service protections, with appropriate notice and compliance with privacy law.
A delay in exercising a right does not automatically waive it. If a provision is unlawful or unenforceable, it is severed to the necessary extent and the remaining lawful provisions continue.
We use service providers to deliver the Services. Subcontracting does not relieve us of our obligations to you, including consumer and privacy responsibilities. Material changes to information handling remain subject to the Privacy Policy and any required notice or consent.
We will not be liable to you for any failure or delay in performing any of our obligations under these Terms of Use due to any circumstances beyond our reasonable control. We will take reasonable steps to reduce their effect and notify you of a material interruption where practicable.
Use of Blametrev does not create a partnership, agency, employment or professional therapeutic relationship between us. You are not authorised to represent or bind us.
These Terms of Use are governed by and to be construed in accordance with the laws of the State of Victoria, Australia. The courts of the State of Victoria, Australia, will have exclusive jurisdiction in respect of any dispute arising out of, or in connection with, these Terms of Use. The current Services are intended for Australian users, and we do not give any representation, warranty or guarantee that accessing or using our Platforms from a country outside Australia complies with the laws of that country.
This version of the Terms of Use is dated 23 October 2026 and takes effect when published for the Services, subject to any notice or agreement required for existing users.